Post-delivery intelligence for Shopify brands
ResolveOS connects to your Shopify store, listens to every WhatsApp conversation after delivery, and turns complaints into tracked resolutions — automatically.
What you get
Built for Shopify brands that care about every delivery.
Connect your store in minutes. Feedora listens for every delivered order automatically.
Send personalised post-delivery messages at the perfect moment. Receive and analyse replies.
Every reply is read, classified, and scored in real time. Nothing slips through.
One-tap complaint filing inside WhatsApp. Formal records with SLA, tracking, and resolution.
Turn every complaint into a dataset. Understand your products, couriers, and patterns.
Happy customers become your brand ambassadors. Automatically invite satisfied customers to leave reviews.
The flow
ResolveOS works silently in the background. You connect once. It handles everything else.
ResolveOS listens for the delivery webhook from your Shopify store and captures everything — customer details, product ordered, delivery time, courier, and order history.
Shopify webhook · real-timeNot a generic "rate us 1–5". The AI reads the order context and generates a specific, human question. "Hey James — your Nike Runners just arrived. How was the fit?"
AI-generated · context-awareYour customer responds on WhatsApp like a normal conversation. No form, no link, no friction. WhatsApp messages get 45–60% response rates. Email gets 1–3%.
WhatsApp Business APINegative sentiment triggers automatic detection. The AI classifies the issue, scores severity, and offers the customer a one-tap complaint filing path — right in the chat.
Sentiment analysis · severity scoringA formal complaint is created, logged with order details, and an SLA timer starts. You get a dashboard alert, WhatsApp notification, and email backup. Resolution is tracked end-to-end.
SLA tracking · owner dashboardOver time, ResolveOS identifies patterns: "19 of your 23 damage complaints this month were shipped via DHL Standard." That's intelligence you can act on.
Weekly AI reports · pattern detectionThe intelligence layer
After processing thousands of conversations, ResolveOS starts connecting the dots and telling you exactly what's causing your complaints.
You have received 23 damage complaints this month. 19 were shipped via DHL Standard. Your other courier has zero damage complaints.
Recommendation: review DHL Standard or switch courier.Product "Slim Fit Jeans" generates 40% of all complaints despite being 10% of total sales. The most common issue is sizing — customers report it runs small.
Recommendation: add a size guide note or revisit supplier QC.Most complaints are filed on Mondays — likely from orders placed and delivered over the weekend. Consider adding Sunday support coverage.
Recommendation: schedule follow-up messages for Monday morning.Complaints drop by 60% when orders are delivered within 2 days. Your premium delivery customers have a 4.8 average satisfaction score.
Recommendation: promote express delivery at checkout.Top issues
Every silent complaint is a customer you lost forever — and a problem you never saw coming.
ResolveOS turns that leak into a resolution loop. You catch the issue, fix it, and keep the customer. The AI that runs in the background also tells you why it's happening again and again, so you can stop the bleeding at the source.
Your customers are telling you what's broken. Start listening.